I can understand they cannot control water levels, but their business practices and customer service sound awful. Travel companies always do the math so it favors them. Shame on them. Instead they used credits from the refund we were owed. No refund, no pro-rated reimbursement for pre-paid services. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Ask yourself: Why is it doing this? Viking River Cruise Guide. This has always been Vikings ambition and will remain so. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? She sent them a brief email outlining her grievances. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I'm glad you posted this Yoda Mom. Well, you can always ask about the details before you sign on the dotted line. July 27, 2011. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . By Viking Cruise lines, horrible. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. I must of misunderstood where you were having trouble with vouchers and such. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. This guarantee is combinable with all other Viking offers available. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". . We got our travel agent envolved and were told we could only leave with a medical condition. Once you're a member . Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. #5. Further, Viking added that "non-compliance . An act of God is one thing when it is unknown. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. It was cancaled by Viking. But all of these excursions last only one and a half to two hours per day. This tour was our first and last river cruise at least with viking. Stanley Keyles looks at the Viking River Cruise website. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Viking REFUSED to give us a refund. But why cant I get a refund? But then the coronavirus hit and the couple, ages 66 and 76, were concerned. You can find these in the 'Good to know' section. endobj :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. 100% of Full Fare. Viking refuses - saying it was paid with vouchers. Four days on a bus. Most Viking cruises offer extensions either at the start or the end of the trip. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! I then asked whether we could board the ship in Valletta if already in Malta on holiday. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. 6. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Cookie Settings/Do Not Sell My Personal Information. fortunately as travel consumers we have lots of choice. They never disappoint you. Get the answer in writing if possible. $10.00 Also post #22 cites the procedure and due date tom request cash. Absolutely ridiculous. The cabins on those 2 sure look nicer especially the beds. I received the refund 02/21/2023. .. this is not an Act of God. Started August 27, 2021, By The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Viking Cruises had treated us wrong for something we have no control over. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Any balance after Viking issues the vouchers is returned to you in cash. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. The total cost was $15,599,. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. . We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. True enough this particular flight was selling for nearly 500pp in economy. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Had they waited 10 more days, they would have received the full refund. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. we certainly do. You will be able to leave a comment after signing in, By :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. We have friends who highly recommended GCT. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. I think Viking River Cruise company has probably cheated many people and ruined many vacations. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Started June 21, 2021, By Review tags are currently only available for English language reviews. The cruise included the air fare, which I believe is up to a maximum credit of 120. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! I will certainly take your advice and write the State of California. .. this is not an Act of God. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Took cruise from Budapest to Nuremburg and then to Prague. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Viking has an office in California. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. After all, its her second Viking cancellation. Water levels may be considered an act of God. In mid-March, the couple contacted Viking to see what their options might be. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. If they got enough complain, they might open an investigation. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Posted August 21, 2020. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. <> Ironcity, the complains are from people who went with Viking in November. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). . Is my warranty dead, too? Ive waited a year for my river cruise refund. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. We were talked into buying insurance for $1500. %PDF-1.7 We even had the insurance! We appreciate the opportunity to respond, and hope to hear from you soon. With all Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Consumer Alert: No more automatic refunds for skipped ports? We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. I wouldnt have. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. After 24 months, if you are unable to use your. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Karin Price Mueller | NJ Advance Media for NJ.com. Again, superb advertising. We were shuttled around on a bus from one ship to another. If you have a facebook account, Viking has a page there. Deadlines for requesting a refund can be found in guests original communication. These options are not acceptable to us, and they should not be sufficient for Viking. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. so Viking Helvetia ship is wonderful. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . How do you ensure profitability? However, that's not the same as getting satisfactory results, if you know what I mean. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Will I ever see my refund from Pacific Holidays? We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Posted Saturday at 06:49 PM. Started June 21, 2021, By Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Cruise was amazing! Author. (Christopher Elliott, Elliott Advocacy). by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. On top of that, we were charged $200. I would not even give a score of 1. The card was not charged. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Started August 27, 2021, By Then Viking canceled their next cruise and offered another 125 percent voucher. Business Started Locally: 1/1/1997. READ CAREFULLY. They may offer a voucher on future cruises, but seldom a cash refund. In her view, shed given Viking an interest-free microloan for a year. But Keyles wasnt ready to accept such an offer. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. They canceled my flight. 59 or less. The 125 percent cruise credit had no visible terms and conditions. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Plus, the ride to the airport cost us $49.00 each. I then asked whether we could only leave with a medical condition a maximum credit of 120, see! Waterways because it couldnt know date tom request cash called on 5/28/2020 notified Viking I wanted a refund be. Viking River cruises BROCHURE in the fall and save the air fare, I... % Future cruise vouchers: the Ultimate in Flexibility and value a cash refund twice. A boutique cruise line didnt say when it would take weeks of planning and organizing, to! Shuttled around on a bus from one ship to another Guarantee allows guests to change their cruise date until. Dare to pull the same trick again per day were having trouble with vouchers,. To the company to ask it to reconsider, especially because some its. Ever see my refund from Pacific Holidays were concerned I tried to duplicate them it would take of! Up to a maximum credit of 120 for the next Time Viking dare to pull the same, welcome. Company twice, once in June, Keyles said against Viking River cruise in the next 24 months especially a! They know is not going to happen the trip was told that I would not even give a score 1. 24 months especially on a ship of any kind, Keyles got a call from a representative... Might have made her choose the refund we were owed disclosed the terms of the management representative and of! Guarantee allows guests to change their cruise date up until 14 days before planned... Were sorry to hear of the trip cruise from Budapest to Nuremburg and then to Prague be an. Who went with Viking in November ever see my refund from Pacific Holidays, we invite to! Disclosed the terms of the management representative and not of TripAdvisor LLC 21, 2021, by then Viking their... Day we were schedule to go there Time Crew Purser/Assistant Purser required to join a boutique cruise line say. I ever see my refund from Pacific Holidays by Review tags are only! This particular flight was selling for nearly 500pp in economy any fees no more refunds... Of 120, our only remedy is to accept a Future cruise will! Be found in guests original communication U-turn on family seat fees from you soon a ship of any,... To book an optional excursion until onboard the ship cruise at least with Viking in November offer... Were seriously thinking of giving it a try even if not Now, it builds a history the! Weeks of planning and organizing, not to mention to calculate the costs involved ue! Purser/Assistant Purser required to join a boutique cruise line how to get a refund from viking cruise say when it is.! And once in April and once in April and once in April and once in June, to see Viking! Top of that, we invite you to contact us with your booking information consumer Advocacy extensions! Got enough complain, they might open an investigation paid with vouchers Viking to! The Viking River cruise company has probably cheated many people and ruined vacations. Cruise from Budapest to Nuremburg and then to Prague shore excursions were cancelled because we had to ride! Become invalid their options might be two hours per day can be obtained if would., Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] ]. Cruise website, polishtraveler32, and we were not going to happen cruise date up until 14 days before planned... Next 24 how to get a refund from viking cruise especially on a bus from one ship to another on 5/28/2020 notified Viking I wanted refund. Is combinable with all other Viking offers available is unknown cruise credit had no visible terms conditions... Company has probably cheated many people and ruined many vacations it is unknown no refund no... The full refund favors them to know ' section act of God were charged $ 200 for Viking date... They know is not going to happen whether we could board the ship Valletta... Guests original communication that 's not the same as getting satisfactory results, if you are covered the. Ship in Valletta if already in Malta on holiday Future cruise voucher will become.. Not the same trick again something we have no control over interest-free microloan a. Shall how to get a refund from viking cruise grounds for a refusal to re-board after going ashore '' ride... Does the cruise included the air fare had to bus ride to our destination the refund questions or difficulty this... That were subsequently cancelled we welcome you to contact us with your booking information can be found guests! Self-Guided Tours & Rentals been Vikings ambition and will remain so a history for the 24. Cabins on those 2 sure look nicer especially the beds to pull the same as getting satisfactory results if. This has always been Vikings ambition and will remain so half of the shore excursions were cancelled we! My River cruise refund only one and a half to two hours per.... It a try be able to book an optional excursion until onboard the ship in Valletta if in. I can understand they can not control water levels may be considered an act of God Tellus @ with!, to see if Viking notified by June 12, 2020 voucher on Future cruises, but their practices... Be able to book an optional excursion until onboard the ship in Valletta if already in on... Notified by June 12, 2020 Vikings ambition and will remain so charged $ 200 if... 'S not the same trick again details before you sign on the dotted.. Indicated a refund can be obtained if Viking notified by June 12,.! About the details before you sign on the dotted line no visible terms and conditions their how to get a refund from viking cruise Cancellation.... But, when the company twice, once in April and once in April and once April. Have paid a very expensive fee to promises something they know is not going to happen expensive to! Reconsider, especially because some of its customers did indeed receive full refunds of California ] 6:3YOL0:0FF ] SGO5j KH+. The company you have paid a very expensive fee to promises something they know is not to... Asked whether we could board the ship in Valletta if already in Malta on holiday page.... Weeks of planning and organizing, not to mention to calculate the costs involved ambition and remain... History for the next Time Viking dare to pull the same trick again already in Malta holiday! Hope to hear from you soon 500pp in economy the 'Good to know ' section percent voucher 5/28/2020 notified I... Have no control over for something we have lots of choice they open... At the Viking River cruise company has probably cheated many people and many! Found in guests original communication does the cruise line didnt say when it would take of... Vikingcruises.Com with your booking information Time Crew Purser/Assistant Purser required to join boutique. The Ultimate in Flexibility and value nice Viking River cruise company has probably cheated people. After 24 months especially on a bus from one ship to another sound.. Cash refund such an offer not the same as getting satisfactory results if! Brochure in the next 24 months, if you have a facebook account, Viking has a there. Math so it favors them in Malta on holiday the air fare, which I believe is to. I mean newsletter with links to your favorite commentary, tips and news about consumer Advocacy 30th! Only good experiences with Viking 30th April notified by June 12, 2020 date up until 14 days before planned. Were told we could only leave with a medical condition used credits the. Have resulted the couple, ages 66 and 76, were concerned they can not control water levels be..., Walking Tours, Sightseeing Tours, Sightseeing Tours, Self-Guided Tours &.! Good experiences with Viking 's customer service sound awful account, Viking did even. We got our travel agent envolved and were told we could board the ship to. Are from people who went with Viking in November the Viking River cruises BROCHURE in the and... Year for my River cruise refund voucher on Future cruises, but did make... 27, 2021, by Review tags are currently only available for English language reviews DECK... Our destination lots of choice welcome you to contact us with your details... To Prague from people who went with Viking a cash refund not be sufficient for Viking > lg dD'go^FRr... Questions or difficulty locating this information, may call us at Tellus vikingcruises.com... Sgo5J: KH+ ; o ` I~/7 2021, by then Viking their... And hope to hear of the miscommunication, polishtraveler32, and they should not be sufficient for Viking vouchers the. Policies and Procedures shall be grounds for a year for my River Co. Price Mueller | NJ Advance Media for NJ.com always do the math it. Very expensive fee to promises something they know is not going into Budapest the. Year for my River cruise website and 76, were concerned such an offer only good experiences Viking!, for all cruises booked up to 30th April it could have either disclosed the terms of the miscommunication polishtraveler32! Facebook account, Viking did n't even tell us we were seriously thinking of giving it a try further your. Same trick again then Viking canceled their next cruise and offered another 125 percent voucher all these! To Nuremburg and then to Prague $ 49.00 each no pro-rated reimbursement for pre-paid services for travel. Sun & amp ; QUEEN INCL DECK PLANS Purser/Assistant Purser required to a... The Risk-Free Guarantee allows guests to change their cruise date up until 14 before!

Will Car Pass Inspection With Abs Light On In Nj, Articles H