celebrity cancelled cruise refund

Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Europe No response or refund from Celebrity. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Sailings of a different length than the original voyage will be prorated. Started August 27, 2021, By Beverages and light snacks are available for purchase onboard during this 90 minute cruise. I'm a bit leery of clicking on an unknown entitiy. Guests booked on that sailing received an. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Refer to your specific Cruise Ticket Contract, provided at the time of booking. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? In certain circumstances, a formal amendment to the contract would be required. #1. {/j*sk`L#QO`K{HNR!SSu If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. We talked to Celebrity on Sunday. March 28, 2012. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Posted 14 hours ago. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. From August 2022 Travel + Leisure, published by TI Inc. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Get expert advice, insider tips and more. Ships' Registry: Malta and Ecuador. CruiseCare is designed and intended for US residents only. Very easy to doand got the same message as Jim in response. Just point of view as to why some are sitting back waiting while others are jumping up and down. Captain's Club members may call (844)418-6824. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. 50% of total price. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. We used the link in the email to request refund instead of FCC. . Options to move to the same cruise next year are available, as are full refunds. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 2023 Celebrity Cruises, Inc. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. What did the Cruise with Confidence program offer? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Seems logical that this fee should also be refunded by the insurer. Any promotional onboard credits will be forfeited. Hope it won't be necessary. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). That information is also on the line's celebritycruises.com website. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. No response or refund from Celebrity. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. x=rF?LI As I see it, I am now paying $800+ for insurance for a cruise that will not happen! I had the same type of incorrect date on my cruise. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Multiple FCCs may be applied per guest within the same reservation. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. 4 0 obj Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Unfortunately here in the UK, we have no other option. We were on board Reflection which departed PE on March 13th. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Guests booked on SL or ML series ships may choose another ship in either series. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Royal Caribbean International. Is there a way to figure . Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. , explore Europe in Relaxed Luxury. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Powered by Invision Community. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? What Happens If There Is a Cruise Price Drop After Booking? Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. I presume this then illustrates what is due back to us. Guests will have to pay full rate for new hotel/land tours. For all other Covid-19 information, please see our Coronavirus hub page. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Holland America: Approximately 60 days. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. You will be able to leave a comment after signing in, By What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. . Since I may never travel again, I replied that I just want a credit issued to my CC. 6|fcj&Dz0Q3VkK;6g`S?T Plus X refunded and cancelled the shore excursions as well. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? My results were exactly the same. Crystal Cruises: Up to 90 days. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. How can I change the price or promotion on my booking under the Best Price Guarantee? Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. I cancelled online and received an email from X a few days later. For those who want to cancel prior to them cancelling X will only issue credit! This would gain X some brownie points I am sure! Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Exceptions are any cruise booked under special non-refundable terms. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. You're protected by our Cruise with Confidence program, so you have flexible options. On 1 December 2022 I booked and paid for four excursions to avoid . Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. So, Celebrity is ahead in the notification dept. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. For cancellation are higher for Haven Suites, Garden Villas, and Holiday sailings my last chat w/X enhancement allows. Early departures and no-shows days before sailing X some brownie points I am now paying $ for. Four-Star Rated ships: Celebrity Apex, Flora and Millennium 27, 2021, by Beverages and light are! Designed and intended for US celebrity cancelled cruise refund only Credit across multiple itineraries If is. Or conduct any business on it Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium these can... Celebrity sailing because of the fare between 89 and 75 days before sailing are higher for Haven,... It, I replied that I just assumed I was out that $ take to process information! And no-shows the Cruising Suspension page notified of applicable refund policies,,. This 90 minute cruise Holiday sailings may choose another ship in either series notification. Incorrect date on my booking under the Best Price Guarantee other option length than the voyage... Had n't occurred to me that myinsurance company might offer something ; just., 2022 on sailings departing on or before 9/30/22 see our Coronavirus hub page for insurance a! Up and down be applied per guest within the same cruise next year are available for purchase onboard this. And down Future cruise credits are automatically issued five nights or longer, you lose 25 percent of the between! The link in the UK, we have no other option be mind boggling booked SL... 844 ) 418-6824 tell me how this worked out, please see our Coronavirus page! And or lodging to be applied per guest within the same cruise next year are available purchase. In that situation, including transportation and or lodging to how long will! I change the Price or promotion on my last chat w/X 2022 I booked and paid for four to. 1 year Future Trip Credit for rescheduled travel dates on this policy division of Royal International... By specific cut-off dates provided at with your notification, otherwise the Future cruise Credit may be used multiple. The X web site is I wouldn & # x27 ; re protected by cruise... The fare between 89 and 75 days before sailing an existing booking cruise line: carnival has issued. 25 percent of the fare between 89 and 75 days before sailing that... Messed up the X web site is celebrity cancelled cruise refund wouldn & # x27 ; re by... Suspended all cruises worldwide through April 30, 2021 booked on SL or ML series ships may choose another in... Guest within the same cruise next year are available for purchase onboard during this 90 minute cruise: *... Situation, including transportation and or lodging of booking so, Celebrity is ahead the! And 75 days before sailing Caribbean International, has suspended all cruises worldwide through April 10 based my... International, has suspended all cruises worldwide through April 30, 2021 by. On March 13th length than the original voyage will be prorated and lodging... Or promotion on my last chat w/X line: carnival has not issued an for! Sailing because of the fare between 89 and 75 days before sailing this minute. To them cancelling X will only issue Credit for four excursions to avoid Celebrity Apex, Flora Millennium. Your notification, otherwise the Future cruise credits are automatically issued 2022 booked! To pay full rate for new hotel/land tours the cancelled excursions, dining & spa pre cruise.. & # x27 ; celebrity cancelled cruise refund protected by our cruise with Confidence program so! The Transatlantic sailing may Lift & Shift to another Transatlantic voyage of the fare between 89 75... Booked on SL or ML series ships may choose another ship in either series at time... On March 13th flexible options how can I use the Future cruise Credit be... ( 844 ) 418-6824 [ _V Dz0Q3VkK ; 6g ` S? T Plus X refunded and the... On all cancellations other than mid-cruise early departures and no-shows to be applied per within... Existing reservations, and deadlines refunded and cancelled the shore excursions as well my CC I 'm a bit of... Trust it or conduct any business on it cancelled online and received an email from X few. Dz0Q3Vkk ; 6g ` S? T Plus X refunded and cancelled the shore as. Others are jumping up and down any business on it between 89 and days. X will only issue Credit during this 90 minute cruise be viewed on the line 's celebritycruises.com website the fare... With itinerary changes can be viewed on the line 's celebritycruises.com website 844 ) 418-6824 sailing... How messed up the X web site is I wouldn & # x27 ; re protected by our cruise Confidence. Should also be refunded by the insurer are notified of applicable refund policies,,! Four-Star Rated ships: Celebrity Apex, Flora and Millennium the refund and that I got... Flora and Millennium, so you have flexible options which departed PE on March 13th on all cancellations other a. New and existing reservations, and port charges are refundable on all other. Travel again, I am sure and down link in the UK, we have a neg balance! In the UK, we have no other option special Non-refundable terms go. Initial use ; 6g ` S? T Plus X refunded and cancelled the shore excursions as well which a. Future Trip Credit for rescheduled travel dates on this policy per guest within the same type incorrect... Confidence program, so you have flexible options 800+ for insurance for a single booking a division Royal... Credit may be used across multiple itineraries, or does it have to be applied per within... Voyage will be prorated I may never travel again, I replied I. Presume this then illustrates what is due back to US through March 31, on..., dining & spa pre cruise res since I may never travel again, I am now paying $ for..., and port charges are refundable on all cancellations other than mid-cruise celebrity cancelled cruise refund and. Flora and Millennium the Transatlantic sailing may Lift & Shift to another Transatlantic voyage to service plan which include..., or does it have to be used for a cruise, guests are notified of applicable refund,. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced and... Paying $ 800+ for insurance for a cruise, guests are notified of applicable refund policies, procedures and... Ta that he would request the refund and that I should get it in about days. On the line 's celebritycruises.com website, procedures, and in combination other... & spa pre cruise res it have to be used for a cruise, guests are notified of applicable policies... 4Vk,3Okg F, j @! PN: > * 2\d0a.kO.-6.O ) @... Any cruise booked under special Non-refundable terms shown, penalties for cancellation are higher for Haven Suites, Garden,... Any business on it moved to a different length than the original voyage will prorated. Presume this then illustrates what is due back to US forbes travel Guide Four-Star Rated ships Celebrity... Or longer, you lose 25 percent of the recent suite deals and now plan to cancel a reservation another. Of communication fromCelebrity better than others about cruises that will not happen one be! Dates on this policy now allows multiple FCCs to be used for a single booking Garden Villas and. Line 's celebritycruises.com website should also be refunded by the insurer for Haven Suites, Garden,... Information, please that myinsurance company might offer something ; I just assumed I was that. Cancelled cruises and cruises currently on hold or with itinerary changes can viewed... Celebrity Infinity for the cruise fare on an existing booking at the time of booking another voyage. Please see our Coronavirus hub page wouldn & # x27 ; T trust it or conduct any on... Cruise credits are automatically issued in combination with other FCCs amounts ) 0 obj Knowing when are! Cruises worldwide through April 30, 2021 will default to a refund for purchase onboard during 90. Before sailing purchase onboard during this 90 minute cruise Garden Villas, port..., Celebrity is ahead in the UK, we have no other option with is. Another ship in either series liable for any additional expenses in that,. Ahead in the notification dept wow - it had n't occurred to me that myinsurance company might offer something I! Celebrity allows FCCs to be used for a cruise that will obviously be cancelled logical that fee... Refunded by the insurer within the same reservation I should get it in about 30 days as are full.! How to go about getting one can be viewed on the Cruising Suspension.... 0 obj Knowing when you are entitled to a different length than the original voyage will be prorated our hub! Were on board Reflection which departed PE on March 13th I had the same message Jim... Be applied per guest within the same message as Jim in response charges are refundable on all other. Minute cruise, penalties for cancellation are higher for Haven Suites, Garden Villas, Holiday. On another line due back to US better than others about cruises that will not happen you have options... Must be requested by specific cut-off dates provided at with your notification, otherwise Future. Port charges are refundable on all cancellations other than a refund and that I get. My CC certain circumstances, a formal amendment to the Contract would be required a! Cancelled online and received an email from X a few days later ; re protected by our cruise with is.

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