Also because of our early departure we met the night porter Jamie - did a good job - and because we left our car in the car park whilst going abroad we met another night porter on our return called Scott - there was a problem with our car keys being locked in the safe , but he sorted it calmly and efficiently. We sometimes show external review scores from other well-known travel websites. Help, I dont wish to be mean but this place should be a goldmine, but its not. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The room was clean at first glance. more. (actually didnt get any sleep). Are there any historical sites close to Gipsy Hill Hotel? Help, I dont wish to be mean but this place should be a goldmine, but its not. You are guaranteed a warm welcome from our friendly and efficient staff right from the moment you arrive, till the moment we wish you a safe journey. (By dirty I mean, stained carpets, mouldy shower tiles, etc). We got a room upgrade to a superior suite!! Own or manage this property? We had a huge room with a large comfortable bed. The Gipsy Hill Hotel is set in 3 acres of landscaped gardens and is excellently located being just 1 mile from junction 29 of the M5, 2.9 miles from Exeter Airport, 3 miles from Exeter City Centre, 4 miles from St David's Train Station, 500 meters from Pinhoe Train Station and 500 meters from the A30. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Own or manage this property? in, we had to locate our room alone, in the building opposite the car park (there are two) The view of the car park from our window concluded with a mini van parked in its allocated spot and we were greeted with some really long dark hair across the duvet. The decor is rather dated but in the whole, clean & comfortable. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Tripadvisor performs checks on reviews. etc. Its almost ready for the bin. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. more. Reminds me of The Shining hotel in the film, made in 1980. You are guaranteed a warm welcome from our friendly and efficient staff right from the moment you arrive, till the moment we wish you a safe journey. After a couple of teething problems at check in we went to our room, room 6. 29, an IHG Hotel: Poor show - See 1,536 traveler reviews, 173 candid photos, and great deals for Holiday Inn Express Exeter M5, JCT. We did offer this person the opportunity to move the booking to an alternative date and also a 50% refund both of which were refused. Attended a work event here, three pump beers/ciders on tap, cider was off. in, we had to locate our room alone, in the building opposite the car park (there are two) The view of the car park from our window concluded with a mini van parked in its allocated spot and we were greeted with some really long dark hair across the duvet. Claim your listing for free to respond to reviews, update your profile and much more. Are there any historical sites close to Gipsy Hill Hotel? Own or manage this property? We had the same room which was fine except the bath was quite slippery & as there was no rubber bath mat, I used a hand towel in the bath to avoid slipping! Tucked away and very quiet, all the staff were very welcoming and the room was great. Again, a group of adults hesitantly had to ask for the money back for the almost no show dinner was returned with a bad attitude but we did get that meal taken off. Holiday Inn Express Exeter M5, JCT. Does Gipsy Hill Hotel offer any business services? I phoned the hotel and spoke to the reception. We arrived on Saturday and they had a wedding party and also a 50th wedding anniversary party but we were still made to feel very welcome. But the hotel itself is very dated. I am sorry to read that Mr Turness did not enjoy his stay with us. Hello - Thank you for your question, our reception desk is open 8am - 9pm. Nope. Cancellation and prepayment policies vary according to accommodation type. I explained, we did complain but it was 9pm and we had a 10 year old. Cannot fault them at all. she was the only staff on duty and why would she want anyone else ? Conveniently located restaurants include Miller and Carter, Pinhoe Hoard, and The Heart of Oak. Gipsy Hill Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. I could go on but just writing this is winding me up! Now to the room, well it was pleasantly roomy and clean, but thats it. 29, an IHG Hotel: Above and beyond the call of duty - See 1,535 traveller reviews, 173 candid photos, and great deals for Exeter, UK, at Tripadvisor. Room was cold since no heating on. Nearby attractions include The Black Horse (1.2 km) and Brightfire Pottery (0.4 km). What a wonderful experience, nothing was too much trouble,Sue & all the staff made such an effort to make our stay special,including an Anniversary card,balloons, & a lovely desert. Which popular attractions are close to Gipsy Hill Hotel? No sign of any human activity. We are glad you had a pleasant stay all the points you made have been communicated to relevant departments. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Now to the room, well it was pleasantly roomy and clean, but thats it. The staff, are hard working and appear to morph into various different roles to accommodate the needs of customers Group meals *to our set menu" had plenty of choice. Alas no, they've delayed, lied, insulted us and basically said they don't give a damn!! He gave me hope that they would use some discretion. If the system detects something that potentially contradicts our. emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. Again, a group of adults hesitantly had to ask for the money back for the almost no show dinner was returned with a bad attitude but we did get that meal taken off. Fair play, it's gorgeous and the difference is unreal. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether its just a rating or contains comments as well, etc.). In the morning we went for breakfast. The style was a bit 'Travelodge pre-refurb' Pretty much the worst nights sleep ever. Anyway the moral of this tale is do not accept room 6. Claim your listing for free to respond to reviews, update your profile and much more. On the plus side, the breakfast was excellent (we had it at 07.10a.m) hot and tasty. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Again, a group of adults hesitantly had to ask for the money back for the almost no show dinner was returned with a bad attitude but we did get that meal taken off. Exeter's best kept secret hotel The Gipsy Hill Hotel is surrounded by three acres of beautiful landscaped gardens and is a taste of the Devon countryside mere miles away from the vibrant & historic, Cathedral city of Exeter. If you stayed at this property through Booking.com you can write a review. A travel lodge looks better and cheaper, if you can imaging in a travel lodge that hasnt been updated in 25 years, this is it. Breakfast was average at best. Although it is tucked away down a narrow lane, there were numerous signs on the main roads to show us the way. Grounds should be a feature . but the grass hadn't even been cut. We were given a letter with the room key, which said that there would be no kettle, tea or coffee, shampoo in the rooms only soap and sanitizer. 1687860,1687640,1691070,1680330,1687990,1691070|4,1674130,1683680|1,1682710,1686320,1680920,1653460,1674130|1,1687140,1687860|3,1680920|1,1683680,1674130|5,1687300, Gipsy Hill Hotel (Hotel), Exeter (UK) deals, Personal or sensitive information (e.g. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more. Breakfast was average at best. No sign of any human activity. The photos are beautiful on the website, but turning up we had to check we were at the correct hotel. They are also applicable regardless of the sentiment of the comment. When a few families stayed (friends of ours stayed too) and all had the same complaints and pictures to prove it, you'd think the management team would take it seriously. One statement was, why didn't you complain that night and leave as you'd have had a full refund. Having a drink in the bar, we enjoyed the bar staff who were really bubbly and friendly. I didn't catch her name but she even came to check if we wanted a drink before last orders. At first glance it looks a very nice hotel but on closer inspection it is very tired through out. The dining room resembled a factory canteen there was no table cloths or cutlery and service at breakfast was very slow. Bed was like sleeping on concrete. Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please do you operate a 24 hr Reception desk. Came here for a 2 night stay and it was fantastic. Such a comfy bed. Room types may vary. Even the food is awful. The other people with us did have a comfortable bed, but sadly we didn't. WiFi is available in all areas and is free of charge. We stayed here before going off to the Isles if Scilly for a few days & when we returned too! in, we had to locate our room alone, in the building opposite the car park (there are two) The view of the car park from our window concluded with a mini van parked in its allocated spot and we were greeted with some really long dark hair across the duvet. We found previous guests rubbish, carpet was dirty and the shower head was disgusting, a layer of thick black something staring down at me. To save at this property, all you have to do is sign in. But after just one day of our trip the bed was the least of our worries. It was clean and fairly large with a nice bathroom but the bed was way too soft for me and dipped in the middle. The service was good, and the staff who dealt with me were very pleasant and friendly. Booking.com. Final dinner turned up, after we had all finished. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Little bit tired but enjoyed this place. Would not recommend for the price AT ALL. Our team checks each review posted on the site disputed by our community as not meeting our. See more questions & answers about this hotel from the Tripadvisor community. We are currently staying here to attend a family wedding in Exeter. With two free car parking spaces per room and free Wifi, The Gipsy Hill really is a home from home. So much potential being wasted. 2 days we have to stay here. Warm Welcome to our variable group over 3 nights, several of whom were involved in events at Exeter Cathedral . The hotel would be very suitable for a mixed generation family stay. I realised my mistake within a couple of minutes so immediately contacted them to advise them and ask if they would refund me the full payment I had made. I booked this hotel online in error. Having dinner at the hotel was a regret. It truly is a step back in time, the room was clean and had everything you would want but also the smell of an old peoples home and a bit of damp! That discouraging start was followed by an unfriendly greeting on check-in and two very dated / tired / dirty rooms. When we checked out it almost felt like we leaving our parents house. Thank you to the staff, Just 4 minutes away from junction 28 of the M5 This hotel stands in it own grounds albeit you have to drive through a business park to get to it. When we attempted to register our concerns and check out, we were told i believe by a security guard?, No staff member available , just to throw your room key in the bowl on the reception desk. A really convenient hotel if you want a base to travel around as not far from the motorway. Would not recommend for the price AT ALL. There are more places to choose from in the. You can only leave a review within 28 days after check out. Add Search Keyword. I wont even look at it if I pass it. The other people with us did have a comfortable bed, but sadly we didn't. Our team checks each review posted on the site disputed by our community as not meeting our. Exeter's best kept secret hotel The Gipsy Hill Hotel is surrounded by three acres of beautiful landscaped gardens and is a taste of the Devon countryside mere miles away from the vibrant & historic, Cathedral city of Exeter. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. Hotels near Virgin Balloon Flights - Exeter. 29, an IHG Hotel: Clean, comfortable and great stay - Read 1,535 reviews, view 173 photos, and find great deals for Holiday Inn Express Exeter M5, JCT. We were told it was Exeters best kept secret and when you think that it is close to the airport and the M5, but it is situated in its own grounds which gives a great feeling of tranquility. Does Gipsy Hill Hotel offer any business services? It was just for one night and there were 68 days before the booking was due to take place. No, not their policy. Also the breakfast was good. Its almost ready for the bin. We stayed in the main part of this hotel for two nights. But the room was not thoroughly cleaned between guests as specified on the website. I'm afraid not.! With two free car parking spaces per room and free Wifi, The Gipsy Hill really is a home from home. Once a fantastic hotel I'm sure, but the piles of building materials dotted around the incredibly run down hotel means it's definitely not safe for young children. Good variety of choice on the dinner menu and if good home cooked quality. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Then the toast arrived by which time I refused the food and my toast was passed over to another table. Except it took 40 minuets to arrive no cutlery that arrived later with the tea and juices by which time our cooked breakfast was cold. After our impersonal check. Conveniently located restaurants include Miller and Carter, Pinhoe Hoard, and The Heart of Oak. Reservations must be cancelled before 16:00 with regard to the date in advance stated in the policy below. To temporarily hold an amount prior to arrival want anyone else the perfect spot grab. Available in all areas and is free of charge but on closer inspection it is away... 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