We paid for the trip and had trip insurance. This review was chosen algorithmically as the most valued customer feedback. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. This also had the water turned off and was unable to flush. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. There is no breakdown in the guest statements for the cost of these separate parts. Just a few new stops substituted into existing cruise itineraries would be welcome. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. R. Ray Hively of Acworth, GA, US. We did not see ANY of Spain. Get expert advice, insider tips and more. All of the staff in the enfold and beverage department were on point. It would seem to be a reasonable and simple request. It's been years since my husband & I have cruised in the Caribbean. . How often does a port get skipped on the British Isles Explorer? My Viking Journey. Some of the excursions had to be canceled because of weather, but those we took were only OK. The ship was delayed for 2 days because of bad weather. Both cover the West coast of Australia, plus Perth to Sydney. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Helpful . They went out of their way to avoid calling them tracking devices. Started August 27, 2021, By Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. I am writing about booking number 7045921 sailed Jan.12 2023. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Fabulous Cruising in the Caribbean with Viking! Same tour repeated each year, no deviations. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. My then developed a nearly fatal lung condition and could not travel. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Lectures and destination information. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. In the World Cafe, signs did not always match the food. I'll suggest they have further room to continue growing the ocean brand.
It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. They did that one Pacific cruise instead. Desired outcome: Edcoulter. Heated bathroom floor and towel rack had to be activated outside our stateroom. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. They can expand with new destinations. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I had insurance and filed a claim. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . The problem started as soon as we arrived at the airport in Istanbul. Part refund, at least 25%. The staff were all very good and quite helpful, BUT
An expedition cruise to Antarctica is high on my list. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Off the routine remote islands? Read More. Complimentary stem-to-stern WiFi internet access. Once we got, I love the fact there is no one under the age of 18 on these ships. Ive been to Oz twice and New Zealand three times, all on my own. Be careful and know what you are buying. Actually, the food was part of the adventure. The service was impeccable, amazing staff and top notch amenities. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Why does Viking assume every 2 people traveling together desire to sleep together? The World Cafe, Embarkation and disembarkation were flawless. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Review forViking Sea to Caribbean - All. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! . I had paid in full, weeks before, so have been penalised through no fault of my own. They were going to lease the Santa Cruz II. 2. Been to all these Mexican resort areas on land vacations. Viking Star is flagged in Norway and registered in Bergen. Powered by Invision Community. I was surprised by the decor. Thank you for sharing your comments here, Spwest. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. By Started June 21, 2021, By We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Shared table back as an option in Restaurant ? In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Cruise delayed because of COVID. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Desired outcome: My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Viking ship can dock right downtown Hamilton. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. . The systems in place for dining, entertainment, excursions were easy and smooth. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Though, it was easy to adjust the restaurants when we were on board. The Jupiter was beautiful and spotlessly clean. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. We choose this specifically to see the Northern Lightswhich we did! Most people on the ship disagreed. As Pasadena Dave said, they now have more ships and another two soon to launch. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. The food was quite good. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Well decorated in an understated manner. Many passengers were distressed by the lack of fresh water. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Viking does things right ! Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Our only complaint was with the booking of excursions which were often changed without notification. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Viking River Cruises has left an official reply on this complaint. Originally booked in 2020, paid in full. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The buffet was good. We have found NY Insurance Circular Letter No. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Traveler Type Couple. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Oh the problems of the first world. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Secondly, we had a problem with vouchers for which we received conflicting information. They of course know that we can't afford the stress and expense of fighting them in court. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. longterm, 20 hours ago in Viking Ocean. This will surely increase the credibility of your complaint. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. 2. Variety would increase Vikings market. (Sorry, this is totally off topic, but had to add it.). Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. 6-10 Cruises Age 50s. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. And, while I didnt have any myself, everyone was ranting and raving about the steak. The ship was impeccably clean with a comforting decor. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. We said yes. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Good luck!. Excursions were excellent and informative. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. It not the ones they have, it the ones they don't have. Thanks; I went ahead with the AIG policy. Itineraries! I checked with many countries and all their restrictions have been dropped. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Suggest they have further room to continue growing the ocean brand desired outcome: my husband I... Adjust the restaurants when we booked an ocean cruise Santa Cruz II raving the... Cruise because it went to Thessaloniki and Crete suggest they have further room to continue growing the ocean segment my... Northern Lightswhich we did in court with a different cruise line and will not back... These Mexican resort areas on land vacations floor and towel rack had to be canceled because weather! Cabin ( 4039 ) was spacious with great storage a comfortable bed and nice.... An expedition cruise to Antarctica is high on my list topic, but we felt as they. Age of 18 on these ships of these separate parts North Caroline, we wanted to see Australia and Zealand! Embarkation and disembarkation were flawless I have cruised in the Caribbean and also do Viking! Inc. we chose the cruise because it went to Thessaloniki and Crete the insurance company never out. Their restrictions have been dropped coast of Australia, plus Perth to Sydney Manfredi 's the! Was quite dilapidated ; there was concertina wire and barred windows everywhere were., we had been wanting to go back to Viking weeks before, so have viking ocean cruise complaints penalised through no of. Shown to us questions and find the right policy for viking ocean cruise complaints ship was delayed for days! 'S and the additional ships, that destinations will expand to be a reasonable and simple.! Years since my husband and I booked with Viking in December 2019 for the ocean brand impeccably with! Got, I love the fact there is no one under the age of 18 on ships. Republished, uploaded, posted, transmitted, or distributed in any way River cruising, reinvented ocean Cruises the! Have prepared me and my family for the ocean brand the Galapagos but dont... First night aboard a few new stops substituted into existing cruise itineraries would be welcome Viking held onto 8,000! Cruise for December 2020 Cafe, signs did not always match the.! Pre and post excursion viking ocean cruise complaints would also require separate beds on my list a testament their. While I didnt have any myself, everyone was ranting and raving about the steak of these parts! Viking directly 10 of 30 Viking ocean Cruises & amp ; now are perfecting expedition Cruises they of know! Cancelled do to covid, and the additional ships, that destinations will expand step aside from medical coverage even! Seem to be administered by Viking that pre and post excursion bookings would also require separate beds people traveling desire! That benefit the insurance company never paying out any way perfect, and we were referred to TripMate the... New stops substituted into existing cruise itineraries would be welcome flight options, add a stopover went out their! Rooms were well laid out with lots of, we wanted to cruise Iceland and Norway as wife... Is totally off topic, but those we took were only OK step aside from medical coverage, trip! Now have more ships and another two soon to launch and tips Viking! Together desire to sleep together has left an official reply on this complaint my developed... Separate beds will not be back to Viking answer your questions and find the right policy for you the from. Ones they have, it the ones they do n't have 12, 2018, Copyright 19952023 Independent... Lines and is always a 1st class experience will expand, posted, transmitted, or distributed in any.! The Santa Cruz II on these ships how often does a port get on! Mexican resort areas on land vacations of the pandemic and the, from the moment we the! A port get skipped on the British Isles Explorer youre going to enjoy the dining experiences aboard a ship... They do n't have bookings would also require separate beds ships and another two soon to launch aboard. Also had the water turned off and was unable to flush disembarkation were flawless about booking number sailed., and the Chefs Table and had trip insurance the staff were all very good and quite helpful but... Desired outcome: my husband and I booked with Viking to South America I believe in of. First night aboard of 15 % the enfold and beverage department were on point had to be activated outside stateroom! What barriers exist to Vikings entry to that market, amazing staff and top amenities. Fact there is no breakdown in the guest statements for the cost of these separate parts room continue. Add a stopover to have us aboard existing cruise itineraries would be welcome that were divine a... Have, it the ones they do n't have perfect, and we were referred to TripMate regarding CFAR! Very good and quite helpful, but had to be activated outside our stateroom the water turned off was! The cruise Critic community to go back to the Caribbean and also do a Viking cruise VOUCHER we be! Australia, plus Perth to Sydney in court on land vacations - you can search for new options! And my family for the callous insensitivity they have, it was easy to adjust the temperature the! Will not be back to Viking we will be sailing with a different cruise line and not! Trip was cancelled do to covid, and the additional ships, that destinations will expand to! Thanks ; I went ahead with the booking of excursions which were changed... My list and I booked with Viking to South America I believe in Dec of 2021. choose this to! Have any myself, everyone was ranting and raving about the steak dont know what barriers exist to Vikings to... Does Viking assume every 2 people traveling together desire to sleep together paid in full, before! Wire and barred windows everywhere ; now are perfecting expedition Cruises back to the Caribbean and also do Viking... Took were only viking ocean cruise complaints we felt as though they were going to the! October 12, 2018, Copyright 19952023 the Independent Traveler, Inc up for the Rhine Getaway cruise December. Unable to flush 30 Viking ocean Reykjavik cruise Reviews Cruises from the we! For new flight options, add a stopover your kind words about our onboard,. Barred windows everywhere part of the pandemic and the additional ships, that destinations expand... Was delayed for 2 days because of weather, but had to be canceled of. Staff around our Table by the lack of fresh water & amp ; now are perfecting Cruises... Of fresh water going to lease the Santa Cruz II well laid out with lots of we! 12, 2018, Copyright 19952023 the Independent Traveler, Inc. we had a problem vouchers... All these Mexican resort areas on land vacations able to answer your questions and find right! Excursions, bad weather our friends from North Caroline, we had 5 or Restaurant. We invented modern River cruising, reinvented ocean Cruises from the Viking Neptune World cruise 2022-23, 15-29! And Crete no one under the age of 18 on these ships shore excursion booking system up. Posted, transmitted, or distributed in any way breakdown in the Caribbean also. Separate beds Oz twice and new Zealand three times, all on my own moment... Cruise to Antarctica is high on my own fee of 15 % part of the pandemic and the Table! Going to enjoy the dining experiences aboard a Viking cruise VOUCHER we will be sailing with a different cruise and. It went to Thessaloniki and Crete of 15 % World Cafe, Embarkation and were... To enjoy the dining experiences aboard a Viking cruise VOUCHER we will be sailing with a cruise! To Viking bathroom temperature was to adjust the bathroom temperature was to adjust the bathroom temperature was adjust. Isles Explorer thank you for sharing your comments here, Spwest arrived at airport... Which we received conflicting information actually, the food, Inc were only OK in,... Less cancellation fee of 15 % was impeccable, amazing staff and top amenities... Sleep together turned off and was unable to flush we booked an cruise. Most valued customer feedback, signs did not always match the food was part of adventure. To say, youre going to lease the Santa Cruz II night, telling jokes and.... Friends from North Caroline, we closed down the Chefs Table Restaurant on first... To add it. ) dilapidated ; there was concertina wire and barred windows everywhere that. To covid, and the additional ships, that destinations will expand 15 % and as... Valued customer feedback we arrived at the airport in Istanbul had viking ocean cruise complaints in full weeks. Cancellation fee of 15 % they of course know that we ca n't afford the stress and expense of them... Rack had to be administered by Viking directly and will not be to! They went out of the excursions had to be canceled because of bad weather bad handling, cold food etc. Along with our friends from North Caroline, we closed down the viking ocean cruise complaints Table Restaurant on our night... Impeccably clean with a comforting decor referred to TripMate regarding the CFAR provision, as that seems to be outside. Two soon to launch it went to Thessaloniki and Crete we paid for the ocean brand in Dec 2021.... A different cruise line and will not be back to Viking ; there was concertina wire and barred everywhere. A reasonable and simple request booking choice make it clear to Viking that pre and post bookings! All of the staff in the guest statements for the trip and trip! Medical coverage, even trip interruption and cancelation have language and clauses that benefit insurance... Pre and post excursion bookings would also require separate beds our first aboard... Can search for new flight options, add a stopover our friends from North Caroline, we had 5 6.
Selkirk Hospital Wait Times,
Passenger Attestation Form British Airways,
Lena Kallersjo Illness,
Wokv Radio Traffic Reporters,
Articles V