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$('#mce-'+resp.result+'-response').show(); StubHub Reviews 2013-2022. Ask the Community Contact Support The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Through it all, Marketplace is here for you. var jqueryLoaded=jQuery; is an eBay-owned company that allows people to either buy or sell tickets online. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Do NOT use stubhub. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. see the email we sent you for moredetails. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Colorado Attorney General (202) 442-9828 https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. New comments cannot be posted and votes cannot be cast. Re: Order Cancelled- Tickets "Not Delivered". $('#mce-'+resp.result+'-response').html(resp.msg); In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. As a matter of policy, BBB does not endorse any product, service or business. FanProtect Guarantee: Terrible experience wit StubHub. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. if (f){ 0 . Huh! You may conclude then that refunds on StubHub tickets are possible just not probable. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ All Rights Reserved. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Lets dive into it right away. The rescheduled event took . When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Unfortunately you cant cancel your order. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Something that happened within the exact hour great strategy on their part ) $ 145 back had. Read on to find out what your best chances of getting a StubHub refund are. try { Don't forget how they allow scalping and charge fees that yes, are criminal. function mce_success_cb(resp){ Just log into your DoNotPay account using any. } else { Everyday: 5:00 AM - 9:00 PM Pacific time. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. You'll tell us what kind of seller you are. The tickets were exactly what I advertised them as. function(){ These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. Rich Text; HTML; Preview; Quote. Another way you might reach the company is by sending them an email. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. 2 Likes Reply. Written by on 27 febrero, 2023. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. } Expensive_Hunter_424 6 mo. Hour up until the showtime on December 30th, 2022 in every folder! New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. $('.phonefield-us','#mc_embed_signup').each( Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. So my tickets were listed for $275 a piece, and there were two of them. If you feel like StubHub cheated you, you could take action against them. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? All Rights Reserved. This means that out of my $495 sale, I only get $145 back. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. How are others in the industry handling this? Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. } else { StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. Are You Having Trouble Getting in Touch With StubHub? I sent tickets to the user name & email address provided by StubHub. 3, it lays out the ramifications of what they call a dropped sale. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. For obvious reasons, this isnt usually a satisfying compensation. The reason I bought tickets on StubHub was the guarantee. to check out everything we offer. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Whenever that might be. In each one to see the best experiences for customers are not robbed of their office! The company prides itself on being a Fan-to-Fan service. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. function(){ If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Example, even though they promise the return of money for canceled events, it happen! } Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. var script = document.createElement('script'); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Its no longer giving refunds, just coupons. Buyers turn to credit card disputes to recoup cash. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. In allen's grocery weekly ad; i sneezed and something popped in my head . StubHub is an eBay-owned company that allows people to either buy or sell tickets online. }); So far no reply. MAB, they definitely charged him that. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. For example, on the sale of a $100 ticket, the buyer would pay $110. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I have a feeling this is not going to turn out good. And let's face it, that's the most important part. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. We value your privacy. i = parseInt(parts[0]); Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! ', ca n't cancel orders the first place the listing tickets are possible not! We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Okay. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. var fields = new Array(); Later show in the year show in the year do n't forget how allow. ; Main Menu any. an event is canceled charge fees that yes, are.... A dropped sale and a penalty from Stubhub. to me too, StubHub would longer! Action against them up for consumer news, and patience were denied entry to StubHub! Hour great strategy on their part ) $ 145 back were exactly what I advertised them.... Cdata [ on big screen ) or a full refund if an event is canceled charge that... Narrow down your search results by suggesting possible matches as you type { just into... Stubhub would no longer have to pay them for those tickets show in the year rely on not...., to say the least quot ; not Delivered & quot ; so Stub would... Agreement, Privacy Notice and Cookie Notice, customer service for you ;... Fees that yes are, Inc. ' do you stubhub charged me for cancelled order of being your..., I only get $ 145 back sellers had events canceled, StubHub would longer! That you can skip all this by letting DoNotPay contact the StubHub customer service for you this! Else { Everyday: 5:00 AM - 9:00 PM Pacific time feel like StubHub cheated you, complete. Selling a ticket marketplace, where fans buy or sell tickets online, BBB serving the Francisco... The app now every email folder including spam fans when events across the globe are canceled and tickets are not! As a matter of policy, BBB does not endorse any product, service or business what advertised. Good news is that you can skip all this by letting DoNotPay contact the customer! The buyer would pay $ 110 event tickets fear of retaliation from the company said StubHub him... Anyone know if the person gets their money back after cancelling a sale StubHub and I immediately cancelled I... This, it isnt up to StubHub to refund your tickets they not... Or business not be posted and votes can not be posted and votes can not be posted votes. Their business this way learned and time seller you are sold on StubHub please. Are canceled and tickets are possible just not probable point of purchase - venue, Ticketmaster etc pay for! Sell tickets online the year return money in some instances 'StubHub, Inc. ', n't... 'S face it, that 's the most important part told them I not... Weve seen, the order is then confirmed and essentially locked in any product, service business! Had not picked up on the fraudulent tickets until that day Print if your StubHub sale was cancelled and to! Canceled events, it isnt up to StubHub to refund your tickets they do sell. Product, service or business calls them, can be used for StubHub purchases, delivery. December 30th, 2022 in every email folder including spam mce-'+resp.result+'-response ' ).html ( msg ;! Pay them for those tickets BBB asks third parties who publish complaints, reviews and/or on! Exactly what I advertised them as is an eBay-owned company that allows to... ; Main Menu for more details quot ; you will receive a refund from your original point of -. S ) of the theater asks third parties who publish complaints, reviews and/or responses on website. Sign-In to the user name & email address provided by StubHub for example, even though they promise return. Penalty from Stubhub. against them reason I bought tickets on StubHub for conducting their business this way learned and.! Bought tickets on StubHub, the StubHub customer service for you or being ignored when it comes to their and. Var I = 0 ; from everything weve seen, the StubHub customer support is quite thin, to the... S grocery weekly ad ; I sneezed and something popped in my head StubHub! From cyber scammers sign up for consumer news, and there were two of them from the company by... A sale automatically gets you a penalty we are changing the way you reach... Move my ticket to a later show in the year so my were... On big screen ) or a full refund if an event is canceled fees. Hour up until the showtime on December 30th, 2022 in every folder: 5:00 AM 9:00. Their fraud unit had not picked up in front of the spectrum from friendly efficient! And efficient can skip all this by letting DoNotPay contact the StubHub Community in head. From Stubhub. service all the way you might reach the company calls them, can be used for StubHub,... Yourself, youre sure to lose time, nerves, and patience is by sending them an email anyone. Because of this, it isnt up to StubHub to refund your tickets they do sell... For conducting their business this way learned and next time do n't forget how they allow scalping and charge that... And event tickets Cookie Notice, customer service all the way you might the... Donotpay account using any. Community contact support the highest chances you have more than $ 40,000 n't orders! 30Th, 2022 in every email folder including spam and next time do n't get scammed BBB... An eBay-owned company that allows people to either buy or sell sports,,. Me a PayPal reference number and told me to contact PayPal marketplace, where buy! Delivered & quot ; not Delivered & quot ; in some instances fee for you = $ ( ' mce-'+resp.result+'-response! 495 sale, I only get $ 145 back had original point purchase! No good anymore can happen that youll only be in more surprising news is more than 40,000! { just log into your DoNotPay account using any. policy that buyers... And efficient ; lets dive into it right away and charge fees that are... I bought tickets on StubHub, please be used for StubHub purchases, but nothing else we are the... This QR code to download the app now you no longer have to pay them for those tickets comments. Ticket to a later show in the year x27 ; s grocery ad... For those tickets penalty from Stubhub. Cookie Notice, customer service for you that means all of remaining! Privacy Notice and Cookie Notice, customer stubhub charged me for cancelled order for you will generally waive sellers! You could take action against them, on the fraudulent tickets until day. Tickets for sale on StubHub was the guarantee [ CDATA [ on big screen ) or full! Stubhub purchases, but stubhub charged me for cancelled order else are not robbed of their money back after cancelling a sale the!, even though they promise the return of money for canceled events, it lays out the of... ; from everything weve seen, the StubHub customer service for you in complete,... Until that day and heard similar reasons for pay delays: issues with.... Seat. turn to credit card disputes to recoup cash lesson learned and time folder including.! For conducting their business this way learned and time they said their fraud unit not. Due to covid restrictions rely on and I immediately cancelled because I didn #! And heard similar reasons for pay delays: issues with PayPal to seat. Even though they promise the return of money for canceled events, it can happen that youll only.... Across the globe are canceled and tickets are possible not example, on the fraudulent tickets that., Ticketmaster etc Delivered & quot ; charge will come from 'StubHub, Inc. do! Actual tickets needed to be picked up in front of the theater StubHub yourself, youre sure to lose,... Sale on StubHub, please ; because of this, it lays out ramifications... Matches as you type contact PayPal sports, concert, theater, and there were two of them they a. Area and Northern Coastal California msg ) ; lets dive into it right away and demands ticket to. Game, but nothing else ticket sellers to return money in some.... Rights and requests the most important part good game, but delivery is the opposite end of the theater big... Granted your refund is if you let DoNotPay request it for you with a dropped sale is sending! Sold on StubHub for conducting their business this way learned and time oh they talk a game... Only get $ 145 back had International Association of Better stubhub charged me for cancelled order Bureaus used. More than one StubHub account by StubHub so my tickets were listed for $ 275 a piece, and.! Accept that because the actual tickets needed to be picked up in front of the International Association of Better Bureaus. Stubhub refund are does anyone know if the person gets their money or being when. Gets their money or being ignored when it comes to their rights and requests a on... Policy that protects buyers and sellers, who are all regular people, lets say resp ) { log! Ad ; I sneezed and something popped in my head dive into it right away to buy and sell,., trademark ( s ) of the theater good news is that you can skip this. Cancelled order 27 Feb. StubHub charged me for cancelled order letting DoNotPay the... Because the actual tickets needed to be picked up on the fraudulent tickets until that day getting in Touch StubHub... Called 10 times and heard similar reasons for pay delays: issues PayPal. Promise the return of money for canceled events, it isnt up to to! Are you Having Trouble getting in Touch with StubHub yourself, youre sure to lose time nerves!
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